WHY ONE VERSION OF THE TRUTH IS VITAL TO A RETAILERS SUCCESS

- May-2023

WHY ONE VERSION OF THE TRUTH IS VITAL TO A RETAILERS SUCCESS

From big-box retailers to smaller regional brands, consistent communications, and task execution across multiple locations are essential to improving the customer and employee experience. However, when establishing communication and task management processes, retailers must ensure one version of the...

OPTERUS PARTNERS WITH BLUE YONDER TO OFFER BEST-IN-CLASS RETAIL WORKFORCE, SUPPLY CHAIN AND TASK MANAGEMENT SOLUTION

- Mar-2023

OPTERUS PARTNERS WITH BLUE YONDER TO OFFER BEST-IN-CLASS RETAIL WORKFORCE, SUPPLY CHAIN AND TASK MANAGEMENT SOLUTION

Together, Opterus and Blue Yonder will boost employee productivity, engagement and retention
CEO INSIGHTS

- Mar-2023

CEO INSIGHTS

In today’s environment, retailers know that they need to be creative when it comes to acquiring and retaining loyal customers. This can mean creating unique in-store experiences and launching new campaigns much more often than in the past.
THE KEY TO BUILDING CUSTOMER LOYALTY IN A TIME OF UNCERTAINTY: STREAMLINED RETAIL COMMUNICATIONS

- Mar-2023

THE KEY TO BUILDING CUSTOMER LOYALTY IN A TIME OF UNCERTAINTY: STREAMLINED RETAIL COMMUNICATIONS

To build loyalty in a time of ongoing uncertainty, retailers must work to create a satisfactory experience for customers using their most valuable asset: their employees. To hire and keep good, helpful employees, retailers can streamline employee management and unify communication channels. Doi...

OUT DATED HEALTH AND SAFETY CHECK ARE HOLDING BACK QSR'S

- Mar-2023

OUT DATED HEALTH AND SAFETY CHECK ARE HOLDING BACK QSR'S

By modernizing employee task management, quick service restaurants (QSRs) can streamline routine health and safety audits. QSRs have the ability to automate additional operational processes, improving employee productivity
NRF 2023 BIG IDEAS SESSION

- Jan-2023

NRF 2023 BIG IDEAS SESSION

Dollar Tree discussed how effective field leadership is essential to retail success. Save your District, Regional, and Zone Managers time by providing efficient robust tools and resources.
OPERATIONAL READINESS DURING COVID-19

- Nov-2022

OPERATIONAL READINESS DURING COVID-19

Operational readiness through OPSCENTER meant Lindt was prepared to reopen each location immediately upon governmental or mall clearance. The competency Lindt has in the retail industry was evidenced by being one of the first retailers open and ready for safe shopping. Their preparedness assures emp...

CENTRALIZED FRONTLINE COMMUNICATIONS & COMPLIANCE

- Nov-2022

CENTRALIZED FRONTLINE COMMUNICATIONS & COMPLIANCE

About Ollie's

The first Ollie’s store opened in Mechanicsburg, PA in 1982. Since then, they have grown to become one of the largest extreme-discount retailers in America. Currently operating 400+ store locations in 28 states and growing.


Challenges

Ollie’s was using various forms of communication from ...

RETAIL HOLIDAY DISPLAYS: EXPECTATIONS VS. REALITY 

- Nov-2022

RETAIL HOLIDAY DISPLAYS: EXPECTATIONS VS. REALITY 

By: Lisa Britton Poppler

With healthy predictions for holiday spending – as seen in growth forecasts during November and December between 6% and 8% by the National Retail Federation – and individuals shifting back to in-store shopping retailers must be prepared to deliver exceptional customer experie...

2022 RETAIL HOLIDAY HIRING TIPS 

- Nov-2022

2022 RETAIL HOLIDAY HIRING TIPS 

As detailed in the National Retail Federation’s 6 things to know about the 2022 holiday shopping season “Retailers are preparing for early holiday shopping. Meanwhile, the labor market is still not functioning anywhere close to normal as it did prior to the pandemic. Available workers have been...

HOW TO GET THE MOST OUT OF THE HOLIDAY SEASON

- Sep-2022

HOW TO GET THE MOST OUT OF THE HOLIDAY SEASON

As we ramp up for 2022’s peak shopping period, amidst uncertain market conditions, rising costs, and the fear of a potential recession, how can you get the most out of the holiday season?
OPTERUS PARTNERS WITH LEGION TECHNOLOGIES TO OPTIMIZE RETAIL LABOR EFFICIENCY AND IMPROVE THE EMPLOYEE EXPERIENCE

- Aug-2022

OPTERUS PARTNERS WITH LEGION TECHNOLOGIES TO OPTIMIZE RETAIL LABOR EFFICIENCY AND IMPROVE THE EMPLOYEE EXPERIENCE

The strategic partnership with Legion Technologies, the pioneer in AI-powered workforce management (WFM), will optimize labor efficiency in retail and improve the employee experience.
TAKE CARE OF YOUR EMPLOYEES AND THEY WILL TAKE CARE OF YOU

- Jul-2022

TAKE CARE OF YOUR EMPLOYEES AND THEY WILL TAKE CARE OF YOU

One of my favorite quotes about the service industry comes from Richard Branson; “Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.”
CONGRATULATIONS ROBIN BEIGHLEY OF FOSSIL NORTH AMERICA

- Jun-2022

CONGRATULATIONS ROBIN BEIGHLEY OF FOSSIL NORTH AMERICA

Chain Store Age honored 32 outstanding female retail executives at its 2022 Top Women in Retail awards.
OPTERUS SPRING V22.1 RELEASE

- Jun-2022

OPTERUS SPRING V22.1 RELEASE

Opterus Releases New Features to Its Task Management Solution, Helping Businesses Improve Store Operations and Communications
GAMESTOP EXPANDS STORE COMMUNICATIONS PLATFORM TO ITALY

- Jun-2022

GAMESTOP EXPANDS STORE COMMUNICATIONS PLATFORM TO ITALY

GameStop Corp. is implementing a new cloud-based store communications and task management solution in its Italy stores. Read the full article on Chainstoreage below.
OPTERUS 2022 CLIENT SUMMIT

- May-2022

OPTERUS 2022 CLIENT SUMMIT

On May 18th we held our 10th Annual Opterus Client Summit event and what an event it was! With customers joining us from around the world it was our largest event to date Here are the top takeaways.
THE ILLUSION COMMUNICATION HAS HAPPENED

- May-2022

THE ILLUSION COMMUNICATION HAS HAPPENED

When we started Opterus I found a quote from George Bernard Shaw where he famously said, “The single biggest problem with communication is the illusion that it has taken place.” I still think that is a major issue within the retail industry.
OPTIMIZING OPERATIONS WITH OPTERUS

- Apr-2022

OPTIMIZING OPERATIONS WITH OPTERUS

No matter what time of the year it is, it’s always a great idea to refine your processes. The pandemic has made retailers reconsider tried and true processes.
FOODSERVICE SOLUTIONS

- Apr-2022

FOODSERVICE SOLUTIONS

OPSCENTER’s “Forms” Module coupled with Dashboarding provide an excellent way to accurately capture important data for week over week or year of year analysis.

CALL TO ACTION

Consistent and intuitive, Opterus solutions effectively streamline communications for minimal change management — allowing for greater employee satisfaction, increased performance, and a greater sense of connectedness.
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