OPSCENTER - The Ultimate Frontline Employee Execution Platform Includes:
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MESSAGE CENTER
Compliance and accountability of anything the stores are asked to read. Robust recipient targeting with full read compliance makes email a thing of the past.
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TASK MANAGER
Step by step dynamic action required for completion. Instantly report on segmented progress.
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CHAT & NEWSFEEDS
Company wide news feeds for sharing news and status updates, as well as person-to-person and group chats.
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DOCUMENT LIBRARY
Version – controlled document storage with permission-based access to each document. Always have the most up to date document versions.
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TICKETS & HELPCENTER
360-degree view of the organization. HQ supporting store inquiries via category based configured workflow.
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CALENDAR
Single view of all assigned store and personal tasks and ad-hoc appointments and entries.
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KNOWLEDGE BASE
Post information about products, policies, and procedures, or any other information that stores may need to reference.
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AUDITS & STOREWALKS
Create, assign, and review store level audits completed by a field auditor, district manager, or store manager.
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DASHBOARDS
Create an unlimited number of role-based dashboards for reporting, custom web pages and presenting other information.
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SURVEYS & FORMS
Customizable forms provide information back instantly as completed or download results in bulk.
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TESTING & CERTIFICATION
Create certification programs such as on-boarding, management, product, and skills training.
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VISUAL MERCH REVIEWS
Create tasks that require stores to complete merchandising displays, submit pictures, and then allow DMs and others to audit the results.
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PLANOGRAMS
Create on-screen maps of communication boards or floor layouts with click-able areas that can launch documents.
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STORE SCHEDULING
Enable store managers to create schedules, assign tasks based on who’s scheduled, and give associates easy access to view their schedules directly within the app.
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APP LINKS
Access all your frequently used internal and external links in one place to easily access any resource.
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MOBILE
OPSCENTER functionality is available on mobile. Use our iOS or Android Mobile Apps or, access the full web UI from your tablet.
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ADMINISTRATION
Take charge of your system with easily configurable workflows, roles, permissions and communication category management.
OPSCENTER is the ultimate platform that empowers modern retailers to run smarter, faster, and more profitably—today and into the future.
The one-stop shop for solving operations specific execution challenges, communications, social collaboration and much more!
OPSCENTER is an all-in-one associate application designed specifically for retail. OPSECENTER functionality includes store execution, tickets, LMS, communications, documents, Audits & Storewalks, and BI integration — to help you streamline operations and boost productivity.
Rooted in years of proven performance, OPSCENTER blends a trusted foundation with forward-thinking innovation that helps retailers drive efficiency, productivity, and consistency — all through a smart, intuitive experience. Whether you're on the sales floor, at the desk, in the field, or on the go, OPSCENTER connects your people, systems, and information like never before.
SOLVING RETAIL SPECIFIC EXECUTION CHALLENGES
ONE STOP SHOP MODULAR SOLUTION
• Drive Performance
• Increase Sales
• Impact Employee Satisfaction
• Increase Customer Loyalty
• Simple, Elegant, and Agile
• Consistent and Intuitive
• High User Adoption
• Low Training Costs
• Minimal Change Management
MEASURABLE BENEFITS
• More effective store preparation has proven a 20% sales increase during peak sales periods.
• An increase in revenue due to higher conversion for on-time markdown compliance. Task completed on-time go from 50% to 95%+.
• Savings of 400 hours per month of workload through SOC reporting on tasks.
• Timely and helpful responses to stores go from 70% to 95%+.
• Real time visibility to react and make changes promptly when issues arise.
EASY SETUP, TRAINING & DEPLOYMENT
A fully featured custom trial setup can be provided in just a few days which will become your production system. The intuitive UI and strong user acceptance makes for easy training.
CONFIGURATION BASED
Easy to use Administration Module allows for customized work-flow and options.
STANDARDS BASED INTEGRATION
Optional Web Services Integration supports both internal systems and integrating to customer systems.